Frequently Asked Questions

Last updated: 1/28/2020

Account

Can I change my email address that I signed up with?

Yes, you can change your nickname, email and password on your settings page.

If you signed up using Facebook or Google, send us an email if you need to update your email address.

I've forgot my password, now what?

Click here and fill in your email to get a link where you can reset your password.

I'm trying to reset my password - but I'm not getting the email

If you need help to reset your password contact us on our support forum or go to your settings page and change to another email address.

How do I delete my account?

Go to your settings page and scroll down to the section called 'your account'. If you have an active subscription you have to cancel it before you can delete your account. (Note that you need to be logged in to see this page).

How do I sign out?

Go to your profile and click the sign out button.

Subscription

Why is the number of free games limited for people without a Pro membership?

GeoGuessr is paying a fix cost for each game and with millions of players it would simply not be feasible to offer an unlimted number of games for free. But if you sign up for a Pro membership you can play as many times as you like.

I need a receipt for my subscription

Go to your settings page and scroll down to the section called 'your subscription'. Here you'll find all receipts for your subscription, click on them to get a printable pdf version. (Note that you need to be logged in to see this page).

How do I cancel my subscription?

Go to your settings page and scroll down to the section called 'your subscription'. Here you can cancel your current subscription or reactivate a canceled one. (Note that you need to be logged in to see this page).

What's the difference between single and group subscriptions?

At the moment you can choose between a single or a group subscription. They include the same features, but the group account comes with a discount and may be useful to save admin work if you have to buy multiple subscriptions. Once bought the account that signed up for it can add and remove friends to the subscription.

The single subscription is available as:

  • A monthly or annual subscription paid either by card through our payment provider Stripe.
  • A single payment valid for a year through PayPal.

Have a look at Pro page for detailed information regarding the different subscriptions.

I signed up for a Pro membership but didn't get the 10 day free trial.

The trial period is limited to when you pay with card (through our payment provider Stripe), if you are using PayPal there's unfortunately no trial at the moment.

This can also be because you have already used it or if you are changing subscriptions during the trial period, then it will expire.

I signed up for a Pro membership and got charged the entire annual amount instead of the price/month listed

If you choose an annual subscription the monthly price may be listed on the site as a comparison but the full amount will be charged at once.

Other questions

If you have any other questions post it in our support forum and we'll answer it as soon as possible. Let's explore the world!